Frequently Asked Questions

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KUR HESAPLA

Requirements of driving licence, age and additional driver

Minimum 21 years of age and 2 years of valid national or international driving licence for economical vehicles and 25 years of age and 2 years of driving license for minibuses and luxurious vehicles.

When renting a vehicle only the main driver is insured to drive. Therefore additional drivers should be registered at the start of rental. The rental agreement includes 2 main drivers free of charge. 

Best price

We do not give discount on the prices displayed on our website as they are the best deals we can afford to give. The sooner you book, the better the deal you will get. 

Payment & Exchange

You can pay by credit card (Visa&Mastercard) on delivery.
Payments by credit card will be charged in TL, GBP,USD,EURO .

Confirmation of reservation

On your enquiry we will send you an e-mail with the confirmation. All you need to do is check the details are correct and send us a confirmation e-mail. 

Changes & cancel reservations

Any amendments or cancellation of the car hire booking should be submited to our attention via e-mail within 7 days befor start day of your reservation.       

Pick up & return

In case of pick up the car from Dalaman airport: After collecting your luggage you exit the terminal and walk down to the car park. Our representative will be there to meet you clearly displaying your name and he will fill in with you a rental agreement and thereupon you will get the car.

The parking fee which is around 8 TL has to be payed from you.

In case of return the car at the airport our representative will meet you there at the departure gate and after checking the car he’ll take the car back.

On demand we can deliver the car to the hotel where you stay or you can pick up the car from our office in town centre. 

Fuel arrangement

We provide the cars with a full tank of fuel and expect a full tank back.

Costs of fuel and for the refuelling service will be at your expense if the Vehicle is not returned with a full tank. 

Navigation (GPS)

You can book a GPS on our web page. 

Child seat

Child seats can be selected and booked during the reservation period process.

Please send us the age, height and weight of your child that we can provide the proper seat. 

HGS 

All of Turkey’s toll highways and bridges are being converted to the High-Speed Toll System ( Fast Transit System / HGS ) to increase the speed of traffic flow. This means you cannot pay tolls with cash or credit card!

In all our cars is a HGS chip available. In any case of using the HGS chip please make us aware for payment. 

Accident

In the event of an incident (accident, theft or damage to the vehicle) you must do following:

          Don’t move the car for a correct report.
          Inform the police or gendarmerie immediately and get a report about the accident and a breath test report.
          Notify your rental supplier.
          Without a correct report the insurance will become void.

Mileage

Unlike many other companies, unlimited mileage is included in our rates. 

Delayed Return

Each additional hour up to 3 hours will be charged at 1/3 of the rate applied. Any fraction ecess of 3 hours will be calculated as a full day. 

Traffic Fines

Tickets and subsequent administrative sanctions resulting from traffic violations and motorway fees, incurred during the rental period are charged to the renter. Any traffic penalty incured during the rental period will be charged to your credit card and you will be informed by e-mail. 

One Way Rentals

If the rented car returns to another city, one-way fee will be applied. 

Car Hire Insurance

CDW (Collision Damage Weiver)

This means your liability for damage caused to the rental vehicle is relinquished if it is involved in a collision. The waiver is limited to a certain amound and often exculudes glass (windows atc.),tyres and any towing. The waiver usually carries an excess / deductible of a certain amount, this means that the renter will be liable for a certain amount e.g. in Turkey the amount for starts from GBP 250.- 
Every country has a minimum amount off insurance needed for someone to be permitted to drive. This covers the renter's liability for any damage coused to other people and or other people's property. It is usually limited and there may be excess i.e. you may be liable for any amount over and above the value of the insurance.

Fire insurance with NO EXCESS.

HTW Insurance

Headlights, Tyres and Windscreen (HTW) are not covered by Turkish insurance policies. Additional optional cover can be purchased.

FDW (Full Damage Waiver)

In Turkey certain car rental companies might charge you up to the excess amount in case of damage to the rented car or theft of the rented car. Real Car Rental Dalaman - dalamanautos.com will not charge you if the following procedure has been faithfully followed.

In case of accident or damage to the vehicle;
1. You have to immediately inform us.
2. In case of an accident you have to contact the police and take a written report. In Turkey  you also need to contact the police even for minor damage. You need to get a damage report and police report. When you pick up your rental car, please ask for this information!
3. In the event of an accident, the vehicle must not be moved until the Traffic Police or gendarmerie arrive. Do not attempt to move the vehicle even if it is blocking the road. 
4. When you return the car you have also to make a damage report with our representative.

Theft insurance with (Vehicle Theft Waiver)

This removes or reduces the renter’s liability for the attempted theft or theft of the rented vehicle. The waiver may carry an excess   / deductible amount, which means that the renter will be liable for a certain amount of the value of the vehicle damaged or stolen, for example up to first GBP 2000.- of the damage.

If the vehicle is stolen and the renter cannot return the key i.e. the renter was negligent and left the key in a prominent and vulnerable location, the renter may be liable for the full cost of the vehicle.

Exceptions to Car Hire Insurance

The damages below will be charged directly to the client, the most important are the following: Antenna, damage to car lock, loss or damage to keys, windshield wipers, glass, mirrors, wheels, tyres, interior of the car, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, damages to the roof, damages caused by roof racks, extreme dirtiness in the car, underside damage, personal belongings in the rented car, damage due to negligence, tyre punctures and burst tyres, fuel errors, damage to child seats and baby seats, flat battery because of electrical devices not being turned off, loss of the car documents, loss of registration plate.

The car rental company, in any case, is not obligated to replace any part or appliance that has been damaged due to the client’s negligence. 

Towing costs are not covered by any insurance.

Some car rental companies will offer extra insurances to cover the above exclusions. Local laws govern the terms and conditions of hiring vehicles and the rental contract signed on collection of the car is legally binding.

Damage caused by drunk driving or negligent driving will never be excluded from the client's direct responsibilities.  

Contact Us

REAL CAR RENTAL CONTACT

  • Head Office : Ataturk Cad. No:136 Fethiye Mugla - Branch Office : Dalaman Airport International Ter. meeting
  • Office + 90 252 612 55 22
  • Whatsapp + 90 533 738 19 08
  • Bip + 90 533 738 19 08
  • info@realcarrental.co.uk
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